Return and Exchange Policy


It’s always a good idea to think twice before ordering to save time and money! However, if for any reason you would like to return or exchange your product(s), we will happily accept your return. Please make a return request by emailing us at within 14 days of delivery.

The email should include the following information:

  1. Name 
  2. Order number
  3. Reason for return
  4. Pictures, if applicable

Once the request is received, El PANAL will evaluate it in 3 business days.

Please note the following criteria:

  • Items must be returned or exchanged within 14 days of delivery. Package must be postmarked within 14 days of delivery.
  • All items must be brand new, sealed, and no broken. The products must have all tags, decals, safety or hygiene stickers, nor show use of any kind. 
  • Include a note with your Order Number in the package.
  • El Panal PR reserves the right to launch special offers in which it explicitly stats that it will not be subject to exchange. The foregoing means that it will not be subject to the aforementioned process.

Send items to:





Customer is responsible for associated shipping costs. Shipping costs from original order will not be refunded due to a return. We recommend using a tracking shipping service, as we cannot guarantee that we will receive your item.

Once return or exchange is received, inspected, and approved based on our policy above, please allow 5-7 days for processing. If you request a return, we will be more than glad that give you a Store Credit you can use in any other product. If you request an exchange, please email us at to ensure that we still have stock left of the size/item you are requesting.

EXCLUSIONS: All sales of custom products, food or other items such as Coffee, Tea, Popcorn, Cookies, Dog Bandanas, and Bowties are final and not returnable. All items marked FINAL SALE on the product page will not be returnable.


In the case that your item is damaged upon arrival, please reach out to us within twenty-one (14) days of receiving the product for us to be able to replace the item. 


Purchase transactions on our Site are final when collection is completed through the bank transaction. Once the bank transaction is approved, we process your order within 48 hours.

If, within the period from when you make the order until we process the order for shipping, you understand that you do not want it, you can request a cancellation by sending an email to:

The email should include the following information:

  1. Name 
  2. Order number
  3. Reason for cancellation

Cancellations will only proceed if the order has not been shipped. Once the order is shipped, we do not make cancellations.

Once we determine that the cancellation proceeds, we will request the financial institution in charge to make the refund, and cancel the transaction. From the moment we request the cancellation or refund, the banking institution will be responsible for the money refund. For these purposes, we cannot guarantee the period of time that the refund will be reflected in the customer's account. Refunds will be made to the same payment method that was used by the client. The client may choose to receive a credit. When the customer chooses a store credit, the company will process the request and once it is determined, a credit will be granted for the same amount of the transaction.

Credits will be valid for 90 days.