Privacy Policy


Welcome to  Please, carefully read the following terms and conditions.

This privacy policy is enacted by El PANAL PR LLC., company formed under the laws of Puerto Rico under the corporate registry number 485578 and with the merchant number 1350074-0018. This policy applies to the online presence of the company, doing business as El PANAL PR LLC, in the sales and or social media platform, as applicable.

Your privacy is important to us.  Consequently, and with the purpose that you understand how we obtain you data, communicate with you and how we use your personal information, we have developed this document.  Henceforth, outlined our Privacy Policy.

By accessing our website, you accept our terms and conditions.  We will collect certain information about you during your visit. Like other websites, ours uses standard technology called Cookies (See explanation below, what are Cookies?), and web log servers to collect information on how our website is being used. The information obtained through the two systems is used for quality control and measurement purposes.

What are Cookies?

A Cookie is a small document of written content, which commonly includes a unique anonymous identifier. When you visit a website, it asks your computer for authorization to store this file on a part of its hard drive, specifically designated for Cookies. Each website can send the corresponding Cookie to your search engine; if the latter’s settings and preferences allow it. However, to protect your privacy, the search engine will only allow the website to access the Cookies that it has sent you, not those that have been sent by other Sites. Every time you access our website, you authorize our access to your Cookies and allow us to identify you, as well as obtain the date and time information of your visits, the pages viewed within the Site, the time invested, your IP address and websites visited just before and after ours.

IP address

IP addresses are numbers that allow your computer to be identified by computers on the network every time it connects to the Internet. The IP address you receive (depending on the network to which you are connected), is automatically collected by our web server, as part of the demographic and profile data known as "traffic data". Every time you access, the Site will recognize your IP and store it to achieve the exchange of information. We will obtain information that includes the origin of the communication, the destination, the route, format, time, date, size, duration and type of service.

E-mail information

If you choose to correspond with us via email, we must retain the content of the messages you send us, along with your email address and our responses. We provide the same protection for these electronic communications that we employ in maintaining information received online, by mail, and by phone.

How do we use the information you provide us?

In general terms, we use your personal information for purposes related to managing and monitoring our business activities, in addition to providing better service to present and future clients.

We will not obtain your personal identifiable information when you visit our Site unless you choose to provide such information to us. This information may not be sold or in any other way transferred to unaffiliated third parties, without the consent and approval of the user, at the time it is provided.

The information will be disclosed when legally required, in other words, when we, in good faith, believe that the law requires it or to guarantee the protection of our rights.

Special Note Regarding Minors

Minors are not eligible to use or browse our Website to obtain our services and / or products, without the presence and authorization of a parent or legal guardian. Therefore, we ask that those under 18 do not send or submit personal information to us. If you are a minor, you may use this Site only jointly and with the permission and advice of your parents or guardians.

How do we protect your information and ensure the transmission of information?

Emails are not recognized as a secured means of communication. For this reason, we request that you do not send private information by this means. However, doing so is permitted, at your own risk. Some of the information you enter on our Site may be transmitted under the security of the means known as "Secure Sockets Layer", or SSL. Credit card information will never be requested or transmitted via email.

We will use applications to create statistical summaries, which are used for the purpose of calculating the number of visitors to the different sections of our Site, what is the information of greatest and least interest, determining technical design specifications and identifying problem areas or system execution.

For security purposes and to ensure that this service remains available to all registered users, we will use applications to monitor network traffic and thus identify unauthorized attempts to supply, obtain or change information, or otherwise cause harm.

The information we obtain from your visit and the purchases you make on our Site could be used for marketing purposes on social networks and by email. Remarketing is a tool that allows us to use your preferences to offer you special opportunities and personalized quality customer service. Remarketing is not and does not constitute a purchase and sale obligation and will always be carried out for a defined period of time and in accordance with the terms and conditions of the platforms and social networks that we use for that purpose.

Changes in the Policy

We reserve the right to amend this Privacy Policy at any time with or without prior notice. Even so, we assure you that if the Privacy Policy changes in the future, we will not use the personal information that you have provided to us under this Privacy Policy in matters that are materially inconsistent with this Policy, without prior consent.

We are committed to run our business in accordance with these principles, ensuring that the confidentiality of personal information will be protected.

If you have any questions regarding this Policy, or your issues with our website, please contact us at:

Note Regarding Cookies

The ICIO and the good practice require Websites to provide a prominent, rather than explicit, notice on the subject of Cookies for the benefit of users. You can choose between an initial notice, in which the user accepts the terms related to Cookies before being able to navigate the Site, with a short introduction that redirects you to the entire policy, or include a tab and PROMINENT page and SPECIFIC on Cookies. With the following content:

Information on the use Cookies

Our website uses Cookies to differentiate you from other users of our Site. This helps us provide you with a good experience when you browse our Site, as well as to improve it. By using our Site, you agree that we use your Cookies for the stated purposes.

A Cookie is a small file of letters and numbers that we keep in your browser or on your computer's hard drive, when you accept it. Cookies contain information that is transferred to your computer's hard drive.

We use the following Cookies:

Strictly necessary Cookies. These are the ones required for the operation of our Site. They include, for example, those that allow you to register in secure areas of our Site, use the shopping cart or electronic invoicing services.

Analytical or performance Cookies. They allow us to recognize and count number of visitors to know how our users and visitors move through the Site. It helps us improve the way our Site works, for example, by ensuring that our users enter easily finding what they are looking for.

Operating Cookies. They are used to recognize when you return to our Site. It allows us to personalize our content for you, greet you by your name and remember your preferences (language, region, etc.).

Orientation or objective Cookies. They are responsible for recording your visit to our Site, the pages you visited and the links you pressed. We will use this information to make our Site and the marketing we present more relevant to your interests. This information could be shared with third parties, for this purpose.

You should know that third parties, such as marketing networks and external providers, may use Cookies over which the company has no control.

You can choose the Cookie determinations of your preference, denying access to this Site, in your browser preferences. Remember that if you decide to block the total use of Cookies (including those that are essential for the operation of the Website), you could restrict access to certain functions of our Site. Except for those essential for the operation of the Site, Cookies expire after 2 years.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

614 Calle Aldebarán Urb. Altamira San Juan, PR, 00920